SHIPPING POLICY - Most Items will ship within 3-5 business days, Pre-Orders will ship as specified on the post.
- You may want to add Insurance to your order to cover your package should it be lost, stolen or damaged.
- Should your package become lost, stolen or damaged the customer is responsible for filing a claim, but please reach out to us if you have any questions and we'll try our best to help.
- Please email if you need your order shipped sooner. We will try our best to accommodate.
- If you have any questions about ship times please email before purchasing. email@example.com
RETURNS & EXCHANGE POLICY Returns or exchanges are accepted as long as you contact us within 7 days of delivery. The item needs to be shipped back to us within 14 days of delivery.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you want an exchange you are responsible for shipping costs both ways.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please inspect your item as soon as you receive it. We cannot exchange or return an item once it has been washed or worn.
To complete your return or exchange please notify us via email at firstname.lastname@example.org before you mail us back your product. Please include the following information in your return package: first and last name on the order, email, phone number and order number.
- Absolutely NO exchanges/returns on custom orders.
- Only regular priced items may be refunded & exchanged. Unfortunately, sale items cannot be refunded or exchanged.
For Returns/Exchanges email us at email@example.com and Return To: It’s Simply Trendy 1269 Plymouth Place Jacksonville, FL 32205
PREORDER ITEMS Orders that include preorder items will not ship until all the items have arrived. The expected ship date for each preorder item can be found in either the product description or in the original post for the product. That date means that we do not have the item on hand and will not until on or before the expected ship date.
ORDER CANCELLATIONS Cancellations on pending orders cannot be made after 24 hours have passed. Once you receive your order you may process a return or exchange, but orders cannot be cancelled after the 24 hour window.
FREE SHIPPING To qualify for free domestic shipping, the total before shipping must exceed $99.00. Once the subtotal meets the minimum, free first-class shipping will appear as an option.
What information do we collect? We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information? We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we disclose the information we collect to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us? To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third Party Links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to Our Policy